Quality management in public administration: self-evaluation on the application of practices in the National Health Surveillance System
DOI:
https://doi.org/10.22239/2317-269X.01833Keywords:
Quality Management; Health Surveillance; ISO 9001Abstract
Introduction: Quality management is an outstanding mechanism in the managerial context, established as a theoretical and practical space of knowledge production, influencing the execution and control of processes in organizations. Objective: Identifying by means of self-evaluation the application of quality management practices in Health Surveillance Agencies. Method: Exploratory, descriptive, self-evaluation study using an electronic form for data collection, regarding a set of requirements deemed as initial stage of the Quality Management System model based on the ABNT NBR ISO 9001: 2015 Standard. In order to consult with Health Surveillance Agencies that deal with activities of high sanitary risk, municipalities and states in whose territories there were at least three factories of either medicines or active pharmaceutical ingredients or healthcare products classes of risk III and IV were selected. Thus, the universe of study comprehends seven states and 32 municipalities, with 94.0% and 63.0% of the Brazilian industrial park for these kinds of industry, in 2018. Results: In every agency there are quality management practices being performed: practices related to Planning and Support are the most widespread; those relative to Performance Evaluation are the least present. Conclusions: Grasping the degree to which Health Surveillance Agencies comply with the starting set of requirements of each section of the Model has contributed to confirm the potential of implementing the principles of the Quality Management System in the entities of the National Health Surveillance System, so they are in line with the demands for management improvement imposed by the national and international regulatory environment.
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